“For the convenience of our customers, we have organised a fast and reliable transfer service to drive you and your travelling companions between the airport, hotel and train station in one of our private cars or buses, according to your needs. We have experience communicating with the airport and hotels, meaning that we can easily help you with any problems you might encounter, such as lost luggage or securing your visa.”
Pricing for Transfer Service Tarif (Veuillez noter que notre prix est par voiture, PAS par personne) :
| 1 personne | 2 personnes | 3 à 5 personnes | 6-9 persons | >10 personnes |
| 15USD | 20USD | 30USD | 45 USD | Pls send email for accurate quote |
Ce service est disponible tous les jours. Le prix ci-dessus est valable pour adultes (âge > 12 ans). Le prix pour enfants (2-12 ans) est le même comme le prix adulte et le prix pour nourrisson (âge < 2) sera gratuitement. Ce prix comprend le service de transfert avec une voiture privée et un chauffeur parlant un peu anglais.
Pourquoi nous choisir :
Transfers to & from Hanoi Airport starting from 15usd/car
Accueil / Attente et stationnement / Suivi des vols inclus
Le chauffeur est habillé de manière formelle, bien élevé, avec une voiture propre et un service fiable à chaque fois
Réservez un taxi en quelques minutes et payez en espèces ou par carte (en ligne)
Des prix abordables et un bon rapport qualité-prix à chaque occasion
3 étapes pour rencontrer Mr Orange Driver :
1. Before getting to Hanoi, you are advised to find the information below via this site: 
http://orange-transfer.com/track-your-trip/. All information will be updated only 24 hours ahead of your arrival date.
- Nom du conducteur
- Photo du conducteur
- Numéro de contact du conducteur
- Numéro de plaque d'immatriculation du véhicule
- Marque du véhicule
- Capacité pour les clients et les langues
- Hanoi electronic map
2. Hanoi Arrival
- À l'arrivée à Hanoi airport, walk to the designated position as shown in the picture. There, you will meet our driver. In case you are unable to see our driver (this has never happened before), we strongly suggest you try the following procedure to get in touch with us. We will do our best to solve your problem on the spot.
- Rendez-vous au bureau d'information en face de la sortie du terminal (le personnel parle anglais et est toujours prêt à vous aider) et demandez au personnel d'appeler votre guide par téléphone. Appelez notre ligne d'urgence 24h/24 et 7j/7 indiquée dans notre lettre de confirmation et demandez de l'aide.
- Notre chauffeur peut vous montrer les toilettes et le bureau de change les plus proches si vous le demandez.
- À l'hôtel/aéroport, votre chauffeur vous aidera avec vos bagages et les formalités d'enregistrement.
- Les coffres de nos véhicules sont suffisamment spacieux pour vos bagages.
- Nos véhicules sont équipés de Wi-Fi, d'appareils GPS et d'un siège bébé, veuillez demander à votre chauffeur si vous en avez besoin.
Which locations does this service cover?
- Hanoi airport transfer
- Ho Chi Minh city airport transfer
- Da Nang airport to Hoi An – Hue
- Noi Bai airport taxi
- Hanoi airport to Sofitel Legend Metropole Hanoi private transfer
Before you Leave
Be sure to ask our friendly driver any questions you might have, such as the location of the nearest toilet or currency exchange and they will be keen to assist you. We will wait for you for up to 2 hours as you retrieve your luggage and attend to any other matters, but may have to charge extra beyond this time. Please note that you will need to contact us in advice if you are travelling with infants that require booster seats.
Hotel Transfer Service
For most hotels within the normal hotel precinct, your driver will be able to escort you all the way to your hotel lobby, helping with your luggage and check-in. However, if you booked your accommodation at AirBnB, it may be inaccessible by car and you will have to make the last part of the journey on your own.
What kind of vehicles are used?
We have a fleet including cars, vans, buses and coaches, allowing us to serve a single individual, or groups of up to 60 people in a single trip. All vehicles are comfortable, reliable and insured to the value of $7500 USD per seat. They are also equipped with GPS and traffic navigation software to avoid traffic.
Nos véhicules sont équipés d'un système GPS et d'un appareil WI-FI embarqué.
Capacité:
Things to Note
2 Hour of Waiting Time at the Airport
We allow two hours of waiting time at the airport, starting from the time that your plane touches down. This will give you time to do things like withdrawing money from the exchange and gathering your luggage. If you run into any difficulties that you think might delay you, please ring our Customer Support Office immediately on 0084-2539682460 . We may have to charge a waiting fee of $5 USD per half hour. You will not be charged if your flight was delayed.
Pick Up from Hotel
We will wait at the pick-up address for up to 20 minutes. If you have not arrived by this time and we cannot contact you by phone, the transfer will be cancelled without no refund.
Delayed Flights
We will not charge you any extra costs if your flight is delayed by no fault of your own. We will be monitoring the status of the flight code that you provided to us during booking, in order to ensure that we are able to pick you up at the right time, even if you are early or late. Late Night / Early
Morning Surcharge
An extra $10 USD cost applies if you require our service between the hours of 10:30pm and 6:30am.
Oversized Luggage
Please let us know in advance if you are bringing more luggage than the standard international flight allowance (40kg) so that we can arrange extra room for you. Note that excess weight will cost 1.5% of the ticket price per kg with most airlines.
Cancellation Policy
For booking cancellations of our transfer service, the following rules apply, depending on the amount of notice given:
- 7 days before departure – 100% refund available.
- From 3 to 7 days before departure – 90% refund available.
- Within 3 days of departure – no refund.
- For large groups of 10 or more – your travel advisor will assist you with regard to the cancellation policies for your group.
Information for Booking this Service
When you book the airport transfer service, you will need to have the following information ready.
- Train or Flight Details
We will choose the best departure time based on traffic and the queuing times at the terminal. For a domestic flight, this will usually be about 3 hours before the departure time. For an international flight, it will usually be about 4 hours before the departure time. For the train, about 2.5 hours are suggested.
- Train and Carriage Number (if arriving by train)
This will allow our driver to find you more easily by meeting you at the exit closest to where you will be stepping off the train.
- Correct Hotel Address
Our drive will not be held responsible for hold ups caused by giving the wrong address information. Please double check the address of your hotel with the Customer Support Office on 0084-2539682460 if you are unsure. If you give the wrong information, you will have to pay for a second service to the correct address.
Emergency Contact Information
24/7 Phone Hotline: 0084-2539682460
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