Hangzhou Xiaoshan International Airport

Hangzhou Xiaoshan International Airport, located in Xiaoshan District of Hangzhou, Zhejiang Province, is 27 km away from the city center. In October 2014, Xiaoshan International Airport implemented the 72-hour visa-free policy. Built in December 2000, the airport has 3 terminal buildings, which are T1, T3 (domestic) and T2 (International, HongKong, Macau and Taiwan), covering an area of 370000 square meters. There are two runways which are 3600 meters and 3400 meters.
Hangzhou Xiaoshan Airport

Hangzhou Xiaoshan Airport

Service Hotline


Information service

There are three information desks in the terminal building, providing information and advice, respectively located across Entrance 11 to the Domestic Departure Hall, Entrance 3 to the International Departure Hall (close to the entrance to the hall), and between Entrance 5 to the Domestic Departure Hall and Bus Waiting Room. Across Entrance 12 to the domestic arrival hall. Near Entrance 4 of International Departure Hall. Across security entrance of T3.

Shuttle bus

There are free shuttle bus between the new parking apron and terminal buildings with 10 minutes a shift. It aims to bring convenience for customers to travel through P1, P2 and T1, T2, T3.
Operation Time: 05:00-24:00 (15 minutes/shift)
24:00 -05:00 (30 minutes/shift)
Duration: 5minutes

Medical Service

Medical staff at the first-aid center are on duty 24 hours to ensure the safety of passengers.
T1: Opposite to B12 boarding gate
T2: Inside Room 3080 of restricted area
T3: Opposite to B23 boarding gate
Emergency service number: 86-571-8666212
24-hour service number: 86-571-86662316

Luggage storage service

Location of Luggage Claim: behind Island-F of departure hall
Lost and Found: opposite to NO.12 Gate, behind the information service table of arrival hall.
Charge standard for luggage storage:
0-8 hours: CNY10/ piece
8-16 hours: CNY 15/piece
16-24 hours: CNY 20/piece
The prices mentioned above will accumulate every 24 hours. For period more than 24 hours, the charge will be calculated by its actual length. A minimum charge will apply the 24-hour-price.
Service hours for luggage storage: 06:30-23:00  TEL:83837005
Service hours for lost and found: 08:15-21:45  TEL: 86662530/96299。
Hangzhou Xiaoshan Airport Terminal

Hangzhou Xiaoshan Airport Terminal

Currency exchange

There are three stores providing currency exchange service:
Terminal A restricted area A02 boarding gate, opposite to China DFS
Service hours: 08:00-23:00;
Terminal A arrival hall opposite to NO.2 gate, near Family Mart
Service hours:08:00-23:00;
Terminal B arrival hall near NO.12 gate, across from Lost and Found
Service hours:

Smoking area

The airport has six smoking rooms. The smoking room in the international terminal is at the departure floor of the remote boarding gate. The smoking rooms in the domestic terminal are to the opposite of B08 boarding gate, B12 boarding gate, B14 boarding gate, to the left of B43 boarding gate and B35 boarding gate, respectively.

China Telecommunications IC Phones

There are nearly 70 multimedia telephones and IC telephones in the terminals. Terminal 3 is equipped with multimedia telephones for free local calls and Internet access.

Catering service

1. KFC
Location: near NO.16 Gate
Service Hours: 06:00-24:00
Location: near NO.6 Gate
Service Hours: 06:00-22:30
Location: near NO.1 Gate
Service Hours: 06:30-22:00
2. Starbucks 
Location: near B22 boarding gate
Service hours: 07:00-22:30
Location: near A01 boarding gate
Service hours: 07:00-22:30
Location: near NO.13 gate
Service hours: 06:30-23:00
3. Hangzhou cuisines
Location: 2nd floor opposite to the restricted area of T3
Service hours: 09:00-22:30
4. noodles
Location: near B11 boarding gate
Service hours: 5:30 to the last boarding service of B11
5. Chinese food
Location: near NO.16 gate
Service hours: 06:00-23:00
Location: near NO.13 gate
Service hours: 06:00-22:00
Location: across from NO.13 gate
Service hours: 10:30-22:00
Location: near NO.5 gate
Service hours: 06:00-23:00
Arrival Layer Plane

Arrival Layer Plane


1. Airport bus
For passengers to and from this airport, both shuttle buses and taxis are available. When you arrive at Xiaoshan International Airport, you can take airport bus to the downtown city. The waiting room is located at NO.8 gate of arrival hall. Please show your valid ID card when purchasing a ticket. The schedule will be shown at the ticket office.
The airport bus to the downtown city will depart as soon as it is full. There will be 30 minutes waiting time from the first passenger getting on the bus. At peak hours, there will be 15 minutes waiting time from the first passenger getting on the bus for Route Airport-Wulinmen, and 20 minutes waiting time for Route Airport – Downtown city.
There are various bus routes for passengers, for example, Wulinmen (Pinghai Road) Line, Hangzhou East Railway Station Special Line, Xiasha Line, Yiwu Line, Shaoxing Line, Keqiao Line, railway station special line, Binjiang Line, Yuhang Line, Future Technology city special Line, Wanghu Line, Xixi Wetland Line, Hangzhou Steel Special Line, Lin’an Line, Lin’an-Qingshan Lake sci-tech Special Line, North Bus Station Special Line, South Bus Station Special Line, West bus station line, Xiaoshan city line, Jinhua Line, Qingtian Line, Zhuji Line, Dongyang Hengdian Lian, Huzhou Line, Deqing Line, Xinchang Line, Shengzhou Line, Jiaxing Line, Haining Line, Yongkang Line, Taizhou (Jiaojiang/Huangyan) Line, Anji Line, Shangyu Line, Linping Line, Quzhou Line, Linhai Line, Lishui Line, Zhoushan Shenjiamen Line, Qiaodao Lake Line, Fuyang Line, Pujiang Line, Wenling Line, Changxing Line, Tonglu Line, Puyuan (Tongxiang) Special Line, Pinghu Line, Haiyan Special Line, Xi’anjiang Line, Pan’an Line, Yuyao Line, Ningbo Line.
2. Taxis
The taxi station for airport passengers is outside Gate 10 of domestic arrival. Each day about 3,000 taxis are in operation, making it convenient for passengers to avail of their services. The charging standard is: CNY 11 for the first 3 km. From 3km to 10km, the price is CNY2.5/KM. When over 10km, the price is CNY 3.75/km (50% empty compensation). Passengers are supposed to pay waiting fees when there is traffic jams. The charging standard is CNY 2.5 for every 4 minutes. Electrical taxis are paid under the same charging standard.